Our cleaning services are eco-first, not eco-only. Wherever it’s suitable, our team uses products such as citric acid, white vinegar, bicarbonate of soda, mild detergents and essential oils. These options reduce unnecessary chemical exposure, are kinder to the environment and keep your home or workplace feeling fresh rather than harsh.

Some tasks – like heavy limescale, sanitising washrooms or specific commercial standards – do require stronger professional chemicals. In those cases, we select products carefully, follow COSHH guidance and ensure good ventilation and rinsing. This balance keeps our cleaning both effective and responsible.

Explore NHS guidance on safe cleaning to learn more about eco-cleaning benefits.

We are based in Rainham, London, and provide cleaning services across London as a whole. This includes clients in East, North, South and West London, subject to travel time and availability.

For larger or ongoing contracts, we can also consider nearby areas just outside London. Contact us to confirm availability in your area.

Need us? Contact us to confirm availability in your area.

Yes. Our default products are chosen with pets, children and staff safety in mind. We use an eco-first approach with gentler products such as vinegar, citric acid and bicarbonate of soda where they are suitable, and we avoid strong fragrances where possible.

Some situations – for example heavy limescale, sanitising washrooms or meeting specific commercial standards – do require stronger professional chemicals. In those cases, we select products carefully, follow COSHH guidance and ensure good ventilation and thorough rinsing.

Absolutely. Marcaspus Cleaning Consultants arrives fully equipped with tools, microfibre cloths, mops, vacuums and our agreed cleaning products. If you have preferred or allergy-friendly products you’d like us to use, we can discuss this in advance and work with them where appropriate.

You can book a cleaning in the way that suits you best:

• Complete our online Client Intake Form so we can understand your property and needs
• Use the contact form on our website
• Call or message us to discuss your requirements

We’ll agree the type of clean you need, confirm pricing and schedule a date that works for you.

your needs.

We offer competitive and transparent pricing. Costs depend on the size and condition of your space, the type of service (standard, deep clean, hoarder support, commercial etc.) and how often we visit.

After an initial discussion – and a site visit where needed – we provide a clear, no-obligation quote before any work begins.

Yes. We provide cleaning services for nurseries, schools, adult-education and childcare settings. Our routines include colour-coded equipment, touch-point cleaning and infection-control practices suitable for child-focused environments.

We use an eco-first approach with gentler products where appropriate, and introduce stronger commercial products only when needed to meet hygiene or regulatory standards.

Yes, we can offer emergency or same-day cleaning when slots are available. If you’re in a hurry or need urgent help, contact us and we’ll do our best to fit you in and give you peace of mind.

• Yes. You can choose weekly, fortnightly or monthly plans. Clients who book recurring services benefit from consistent cleaners, reserved time slots and, in many cases, better long-term value than one-off visits.

Yes. Marcaspus Cleaning Consultants is fully insured for your peace of mind. We hold public liability and employer’s liability insurance suitable for domestic and commercial work, and we are CHAS Advanced, BICSc Corporate Members and Constructionline / OneForAll Bronze approved.

Copies of our current certificates can be provided with any quote or tender on request.

The length of a cleaning session depends on the size and condition of your property, and the type of service you choose.

As a guide, a standard domestic visit for a typical home usually takes around 2–3 hours, while deep cleans, hoarder support or end of tenancy work can take half a day or longer. When you contact us, we’ll assess your needs and give you an estimated duration before we start.

Your satisfaction is very important to us. If something has been missed or you’re not happy with any part of the clean, please let us know as soon as possible.

We will review the issue, agree what needs to be put right, and where appropriate arrange a prompt re-visit or adjustment. Our goal is to build long-term relationships, so we take feedback seriously and use it to keep improving our service.

Yes. Marcaspus Cleaning Consultants provides hoarder and sensitive cleaning for cluttered or overwhelmed homes.

We work at the client’s pace, with empathy and privacy. Where needed we can involve family members, support workers or housing officers, but we never rush or discard items without agreement. Our aim is to make the space safer and more liveable, while respecting the person and their story.

Yes. Our cleaners are carefully selected and supported with training and supervision.

Checks may include references, right-to-work verification and, where required for schools or care environments, DBS checks through the relevant organisation. Staff receive training based on BICSc principles, CHAS health & safety requirements and our own internal standards before working alone on client sites.

Yes. Many of our clients prefer us to clean while they are at work or away.

If you choose key holding, we record key details securely, store keys safely when not in use and never label them with your full address. Access arrangements are agreed in writing so you know exactly how and when we will enter your property.

We understand that plans sometimes change. If you need to cancel or move an appointment, please let us know as early as possible.

For standard domestic visits we usually ask for at least 24 hours’ notice so we can offer the slot to another client. Larger jobs and commercial contracts may have specific cancellation terms, which will be explained in your quote or service agreement.

Yes. All work is confirmed in writing.

Domestic clients receive clear booking confirmation and, where requested, invoices or receipts for each visit. Commercial clients and landlords receive a written proposal or contract outlining the agreed scope, frequency, pricing and service standards, along with our key policies and certificates.